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SMS Terms & Conditions

Last Updated: March 18, 2026

1. Program Overview

Wecan Wireless Inc ("Wecan Wireless"), an AT&T Authorized Retailer, offers an SMS text messaging program to provide customers with service-related notifications, including customer service updates, appointment reminders, and account notifications.

2. Opt-In and Consent

Wecan Wireless Inc collects opt-in consent through the following methods:

Verbal Opt-In (In-Store / Over the Phone)

Wecan Wireless Inc collects opt-in verbally at their locations or over the phone. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based notifications. They will be verbally informed that:

  • "Message and data rates may apply"
  • "Message frequency may vary"
  • "You can text HELP for support or more information and STOP to unsubscribe at any time"

They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

Online Opt-In (Website)

Customers may also opt in through our website at wecanwireless.com/opt-in-out by providing their phone number and checking the consent box. The online consent form clearly displays all required disclosures including message frequency, data rates, and opt-out instructions before submission.

3. Message Details

  • Message Types: Customer service updates, appointment reminders, account notifications, and service-related information.
  • Message Frequency: Message frequency may vary depending on your account activity and service needs.
  • Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.

4. Opt-Out (STOP)

You may opt out of receiving SMS messages at any time by:

  • Replying STOP to any message you receive from us
  • Contacting us directly at any of our retail locations

After you send the STOP message, you will receive a one-time confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you re-subscribe.

5. Help and Support (HELP)

If you need assistance, you can:

  • Reply HELP to any message to receive support information
  • Visit any of our retail locations for in-person assistance
  • Visit our website at wecanwireless.com

6. Privacy and Data Protection

  • Your phone number will not be shared with third parties for marketing or promotional purposes.
  • Text messaging originator opt-in data and consent will not be shared with any third parties.
  • We collect and use your phone number solely for the purpose of sending you the SMS notifications you have consented to receive.

For complete details on how we handle your personal information, please review our Privacy Policy.

7. Supported Carriers

Our SMS program is supported on all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

8. Changes to These Terms

We reserve the right to modify these SMS Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions about our SMS messaging program, please contact us: